ePayments - электронный кошелек и карта MasterCard (ч.6)

kartel123:
Денег нет, но вы держитесь. Если кратко...

Andron_buton:
Ну, не совсем так, к омбудсмену шлют

Nktzz:
К сожалению ничего нового. Ранее также получил Final Response. Сегодня спросил не поменяли ли они решение по моему обращению, так как я собираюсь писать омбудсмену и FCA. Ответили через 4 минуты, что "К сожалению, у нас нет новой информации. Мы будем оповещать, как только она появится."

avan:
Хотел на пушку их взять? :)

Dear sir/madam

Thank you for contacting the Financial Conduct Authority (FCA) with your email dated 29 February 2020.

I understand that you hold an account with Epayments Systems which was suspended and when you contacted the firm they have refused to pay out your money. You’ve said that they have told you that this is because the FCA have blocked the accounts. I can appreciate that this must be a very difficult time for you.

Restrictions have been placed upon Epayment Systems Ltd

I’ve searched our Financial Services Register, which is a public database of all the firms we authorise for Epayment Systems Ltd and I can confirm that they are currently authorised by the FCA as an Electronic Money Institution.

You can see the restrictions placed upon the firm by looking at the ‘permissions’ tab of the firm’s record on our Financial Services Register using this link (our Register is a public database of all the firms we authorise).

In your email you’ve asked for the us to unblock your funds and give you access to your account, however, this isn’t something that we can do because of the restrictions placed on the firm. Currently, we can only provide you with information which is published on our website about this situation and there is no specific timeframe that I can tell you about when the accounts will no longer be suspended. I can appreciate that this must be a very worrying time for you and I would suggest that you continue to liaise with the firm about your account and when you will have access to your money. We would also strongly suggest that you only contact the firm on the details from our Register, you can then be sure that you are dealing with the genuine and real firm.

If there is any additional information we can share with you about this situation then we will publish this on our website.

Thank you once again for contacting the FCA and I do wish you all the best going forward.

How was your experience with us

To help us improve our service, I’m interested in finding out about your experience with the Supervision Hub today.

I’ll send you a link to a survey and I’d appreciate it if you could take a few moments to share your feedback on the service you’ve received from me.

omar:
сейчас пробелма толкьо в том что ФСА блокирует счета епейментса.