Artur_M, а какие альтернативы? Мне бы что-то с вэб-манями и SEPA на борту, в прочем карта тоже не будет лишней
Угу, собрать всех и
Самый первый закрепленный пост 😂
В жизни б не опознал Валентина в форме :D https://www.spb.kp.ru/daily/27098/4172094/
Solmyr, нацбанк в Украине выборочно проверяет крупные транзакции, там к транзакции и копии паспортов, договоров и прочего должны прилагаться.
А сканов паспортов, платежек итд где они набрали?
Ну, не совсем так, к омбудсмену шлют
Написал 28.02.2020 в поддержку с просьбой назвать точную дату или вернуть средства на мой банковский счет.
Сегодня вот прислали final response:
Your Complaint dated: 28/02/2020
Final Response Letter
Dear Andrii,
We are sorry to hear you are unhappy with the service we’ve provided and would like to apologise for the impact the recent restriction on our business activities has had on you.
Background
As you will have seen, we had to make the difficult decision to suspend activity on customer accounts. The reason for this is that our regulator, the Financial Conduct Authority (FCA) identified a number of weaknesses with our anti-money laundering systems and controls that require urgent remediation. This is important as the management of the financial crime risks associated with providing our services is key to ensuring that we can continue to help protect you and your eWallet.
Your complaint
My understanding of your complaint is that you have raised concerns relating to the following matters:
● The restriction of access to your funds ● The safety of your funds
My findings
The restriction of access to your funds
I understand you are unhappy that you do not have access to your funds. I appreciate the inconvenience and worry that this must be causing. Please be assured that the action we have taken is absolutely necessary to ensure the ongoing operation of our platform and to help protect our customers.
The safety of your funds
I’m sorry to hear you are concerned with the safety of your funds. As per section 19 of the ePayments terms and conditions, we will continue to safeguard funds as normal. For more information about safeguarding, please see this link.
Conclusion
In view of the above, our decision is to uphold your complaint. We are sorry for the impact the restriction of our services has had on you and hope you can understand the reason why we have decided to make this decision.
Our priority is to build and grow a safe and secure payments platform that protects us and our customers from the risks associated with financial crime. By working with the FCA, we hope to be able to improve our financial crime controls in order to protect our service that we know our customers rely on.
Epayments Systems Limited, a company incorporated in England with company registration number 08134141 and whose address is at 24 Savile Row, London W1S 2E, United Kingdom. Epayments Systems Limited is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 with Firm Reference Number 900172.
Although we hope it won’t be necessary, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
The Financial Ombudsman Service’s website is www.financial-ombudsman.org.uk and you can find more information about them here.
Yours sincerely,
The Complaints Team
А почему не WMZ? Перевод будет стоить 50wmz
Непонятно, взлетит ли, пишут, что мол надодождаться окончательного ответа от конторы на которою заявляешь.
https://www.financial-ombudsman.org.uk/consumers/how-to-complain
Talk to the financial business first
You should give the financial business you’re unhappy with a chance to sort things out before bringing your complaint to us.
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Let them know what the problem is, and how you’d like them to put things right. If you’re not sure how to do this, contact us and we can help. The business needs to give you their final response within eight weeks at the most, depending on what you’re complaining about.
