А что если уведомить их о закрытии учетной записи в соответствии с пунктом 13.3 ?
When you give us notice to close your ePayments Account you will not be entitled to a refund of any Transactions you have made or of any fees that you may have incurred on the ePayments Account, which are then due and payable by you. We may deduct these fees from the balance on your ePayments Account. We will close your ePayments Account after all amounts have been paid by you or deducted by us from your ePayments Account. We will ask you to provide us details of where you would like us to transfer the balance to, provided that your chosen option is available and there is no limit or other restriction for us to do so, after deducting any fees due and payable by you. We will ordinarily transfer such funds to another account in your name only.
