Помогите с возвратом

Купил на ебее телефон айфон 4, получил старый кассетный плеер. Оплачивал через пайпел, а к нему привязана виртуальная карта веб-мани.

Открыл диспут, перевел в клайм, сейчас прислали письмо:

Dear Shilkov Andrey!,

Complaint Details
------------------------------
Имя продавца: ryan hagler
Адрес электронной почты продавца: reesesmoney@yahoo.com
Код операции продавца: 5S556960N6144715U

Дата операции: 25 сен 2012
Сумма операции: -$322,95 USD
Код вашей операции: 2LG11097LS228134J
Номер дела: PP-002-***-790-311
------------------------------

In order to continue this investigation, a police report must be filed with
your local law enforcement agency and a copy of the report must be faxed to
PayPal.

The documents should be faxed to PayPal at (402) 537-5760 (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-002-***-790-311), so we may attach the documents to your claim as
quickly as possible.

Contact your local police department and obtain a police/incident report.
Please ensure we receive your fax documentation within the next ten days.
This report should be on the law enforcement agency’s letterhead or stamped
police documentation and clearly explain the details of your issue. This
documentation must include the department/officer’s contact information,
the reporting officer's name, badge number and signature.

Thank you for your cooperation and patience. We regret any inconvenience
this request may cause.

Sincerely,
Daljit
Protection Services Department
PayPal, an eBay Company

я так понял нужно в полицию идти и писать заявление. Что это за заявление? Кто-нибудь писал ее? Как она выглядит? Кто с этим сталкивался?