Не пускает в e-gold аккаунт

пишет: "Access denied

The IP you are using to access the e-gold website (**.**.***.***) appears to be either an open proxy or otherwise exploited. You will not be permitted to access e-gold services from this IP while this condition continues.

Your first order of business to restore access should be to make sure that you are computing securely. Please read and implement e-gold's Security Recommendations.

After you have resolved any security issues, including virus removal, it may take a day or two for your access to be re-enabled."

Я так понял что мой IP забанен, кто нибудь сталкивался с такой проблемой, как можно его разбанить?

Спасибо