82% of employees could return to office a year and a half - study

600 IT managers from five countries shared their plans for the development of a flexible working environment after a pandemic

Top managers expect that within 12-18 months on average 82% of employees in their companies will again work in offices. These results showed a global study business, commissioned by the Xerox .

In preparation for the return of the personnel, organizations invest in new resources to support the employment of the hybrid - and remote office. In response to the challenges of the pandemic, the company plans a 56% increase in the budgets for the introduction of high technology and accelerate the digital transformation of 34%.

Participants in the study said they faced serious challenges at the sudden transition to remote work: 72% of respondents reported that they were not fully prepared for that from a technical point of view. Along with the technology (29%) the main problem areas while forced to work from home was breakdown in communication between teams and between individual staff members (26%), as well as the preservation of the concentration (25%).

Key findings and conclusions of Xerox:

  • The companies plan to return the majority of employees in the offices, but will retain the advanced remote working policy.

Before the mandatory transition to work from home 33% of the respondents indicated that they are most concerned about network security and data interaction with remote employees. 24% were concerned about employee productivity, and 16% - technical infrastructure. These concerns, combined with the confidence of 95% of the respondents is that personal contact is important for personal development and the identification of talent, suggest that the widespread teleworking will not replace traditional approaches.

Conclusion: The employees can not return to the office at once and in the same amount, but in the foreseeable future, organizations will need the support of hybrid employment.

  • Sudden regulations about working from home quickly revealed the technical gaps.

Quick transition to remote work caused difficulties for most companies. Only 28% said they were fully prepared for this, and 29% said technology as its main vulnerability. If we talk about technology, respondents identified their main problems of remote IT support (35%), inadequate workflow management tools (27%), lack of communication tools and collaboration (22%), as well as cloud-based solutions (10%). 85% of managers have lost sight of the availability and ease of use of office printers. Most of all this is not enough of US respondents (93%), followed by Germany (92%) and France (91%).

Conclusion: in the future to mitigate the effects of destabilizing factors, such as rapid transition to telecommuting pandemic COVID-19, the company will seek to invest in new technologies and to explore additional opportunities existing tools to accelerate the process of digital transformation.

  • Priorities in the procurement of technical solutions shift toward improved support staff.

As a result of technical gaps identified in the implementation of mostly remote work, 70% of IT decision makers around the world are reviewing their expenditure budgets. Companies to increase investment in technical resources for remote operation (55%), or a hybrid of remote and office resources (40%). Other investment business priorities during a pandemic - cloud solutions (65%), software for remote IT support (63%) and collaboration (52%).

Conclusion: pandemic COVID-19 accelerates the implementation of plans of digital transformation. Companies pay attention to meeting the needs of staff both in hardware and in software.

Recall, yesterday published the results of survey of managers of Russian digital-agencies, the aim of which was to identify the latest trends related to the onset of the economic crisis as a result of the pandemic.


Source: Исследование Xerox