From June 17 to Yandex.Market resume regular quality checks by ordering on the store site is canceled at the end of March due to the pandemic coronavirus.
Until now, the quality of service checks only those stores in the address which received comments from users and from the middle of the week resumed two kinds of regular inspections - semi-automatic and manual.
Such verification can be carried out in two ways - depending on whether it is possible to leave the store's website to order a text comment:
1. Check with the help of an answerphone. This check will be held shops on the site that can not leave text comments to the request - this field is not present, or it can hold too few characters. Quality Service Specialist orders the store site and the contacts will indicate the phone. To pass the test, you will need to call this number during business hours after the order is entered into the store, get a special code and send it to a specific address.
2. Checking with koda.Proverku in this format are shops, on which site to order, you can leave text comments.
It is important to send a letter with the verification code during working hours after the order is entered into the store. If the letter will not be sent or will be sent later than one hour - store will receive a critical error.
Manual inspection specialist service quality
This is a more thorough check: in addition to the response time on the order with the help of urgency checked prices, delivery times and other data, which the market gets from the store. All shops regularly undergo such checks.
Quality Service Specialist orders the store's website or by phone. To pass the test, you need to confirm the order by contacting the quality of service by phone or e-mail, specified in the order. It is important to do so during working hours after the order is entered into the store.
If the order is not confirmed, or confirmed by later than one hour - store will receive a critical error.
Orders are important to confirm the hour, so the buyer can order duplicate in other stores and the merchandise will sell the first one to respond to the order. Then the rest of the stores be spent to pay for clicks and registration cancellation.
Research shows that buyers are willing to wait for confirmation of delivery terms and the availability of goods for an hour. Waiting for two hours, nearly 40% of buyers say long.
Recall, according to the rules of Yandex.Market store that within 30 days will receive any two critical errors, disconnected from the service. Read more about the critical and non-critical error quality can be found in the Help .
Note also that of Yandex.Market changes the rating system of shops. He stops only to select the recommended assessment - rating will be calculated as the arithmetic average of all estimates authenticated spam and cheating.