The Facebook Messenger now can respond to customer messages

Facebook launched an update for Messenger, which allows entrepreneurs to switch between personal and business account.

With the new company will be able to quickly respond to customer messages without opening the Page Manager application.

All incoming messages will now be available to Messenger. However, they will be separated to prevent accidental answers to clients from a personal account.

Message handling business owner will be able to choose, from whose face will receive a response from himself or on behalf of the company.

According to Facebook, 90% of the administrators of the business pages already use Messenger to communicate with friends and family. However, most administrators do not want to load multiple applications, making last update Messenger ideal solution.

According to a survey Hubspot, 90% of customers consider us a quick answer important or very important, if they have any questions about marketing or sales.

In order not to leave a message without reply, the company will be able to customize Messenger more alert.

In this case, Facebook noted that this update is not intended to replace the functionality of messaging, built-in Page Manager application.

still the company will be able to use the Page Manager to respond to customer messages, if they so prefer.

To see messages from clients in Messenger interface, no additional action is required steps. If a personal page administrator account is connected to your business page, this update will be launched automatically.

A new feature has appeared in the Messenger app for iOS, but in the next few weeks will also appear on Android.

Source: Facebook Messenger
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